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Shipping Policy

Shipping and Delivery

 

Shipping Policy

All orders are shipped freight free in the 48 contiguous United States. For locations outside of the 48 contiguous states and the District of Columbia, specific freight cost quotes will be provided to the customer prior to order processing. Additionally, if you need 1Store Solutions items expedited overnight, shipping charges will be incurred. Please send a request for expedited orders.

For all APO/FPO shipments, 1Store Solutions claims responsibility for shipments up to the point of delivery to the APO/FPO sort facilities. If shipments are delayed once the package has been delivered to either sort facility, 1Store Solutions will not issue credit or reship the material.

Hazmat items cannot ship direct from 1Store Solutions via air transport to OCONUS destinations. Hazmat items also cant ship to APO/FPO. 

The FOB Destination pricing that 1Store Solutions provides includes freight for shipments to locations within the lower 48 US states, dock to dock only. Orders with considerations above this, i.e. APO,FPO, international shipments, liftgate, inside delivery, etc. require a quote request prior to placement of your order. If such services are rendered without a quote being provided and are authorized at any time after an order leaves our facility, you will be notified of the additional cost and invoiced for these services.

What is liftgate service?

A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside. If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate. The charge for the liftgate is $150.00 but additional fees may apply if a liftgate is added or authorized by your customer after placing the order.

What is Inside Delivery?

Inside delivery is when the driver brings the shipped items from the truck to the entrance of your building. Generally this means the items will be brought inside the front or back door – for example, a lobby or back room. Inside delivery does not include delivery down a hallway or up/down steps. The Driver will not unpack, in any way, to make the load accessible into the building.

The charge for Inside Delivery is $75.00 but additional fees will apply if inside delivery is added or authorized after placing the order.

What is LTL Shipment?

Less than truckload freight shipping (LTL) is used for the transportation of small freight or when freight doesn’t require the use of an entire trailer. This shipping method is typically used when freight weighs between 150 and 15,000 pounds.

The transportation dispatcher will contact the customer to set up an appointment to have the shipment delivered. If the transportation company cannot get in contact with the customer or a Point of Contact (POC) was not provided when placing the order, the trucking company will contact 1Store Solutions for a POC. We will then reach out to who placed the order to obtain a POC. If 1Store Solutions is not successful obtaining a POC the product will be returned back to our warehouse. Please note that the customer will be responsible for the cost of the returned freight and whatever charges occur during this time (storage fees). Our standard return policy will also apply in this instance.

Shipping & Claims for Shortage

All claims for shortages must be made within 72 hours after merchandise is received. Our signed receipt from the transportation company for a shipment in good condition constitutes delivery and 1Store Solutions responsibility ceases. All claims for loss or damaged are matters between the consignee and the transportation company. 1Store Solutions is willing at times, however, to assist our customers with the collection of such claims.

Replacement and Return Policy

Returns must be initiated no later than 30 days after merchandise is received. Returned merchandise will be accepted for credit only if in sealed and resalable condition, and after arrangements have been made with 1Store Solutions for its return. In requesting authorization to return merchandise, the customer must provide the invoice or transaction number and date of purchase to ensure prompt handling. Special order merchandise, food beverage and pharmaceutical products are not subject to return, except in case of error on the part of 1Store Solutions. All returns not the result of an error by 1Store Solutions will be charged a 15% restocking fee. In addition, return shipping charges must be prepaid by the customer.

1Store Solutions will replace the product in question if the product shipped was a result of 1Store Solutions order fulfillment. The customer is asked to return the product utilizing the carrier of choice by 1Store Solutions. 1Store Solutions accepts the freight charges of its carrier of choice. The customers credit card will be credited upon receipt of the returned merchandise

Security Statement

1Store Solutions is highly committed to ensuring that all transactions performed through our online e-Commerce service are secure, safe and confidential. We work to protect the security of your information during transmission by using industry accepted encryption software. Any credit card transactions are handled through secure gateways. If you ever suspect that your password has been compromised, please notify an 1Store Solutions representative immediately and we will update your account with a new password. 1Store Solutions is not liable for measures beyond these and indemnifies itself against all such claims. By using this site you agree to these security terms and its liability. 1Store Solutions reserves the right to amend any and all security measures that it feels will better serve the security of all its customers.

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